Emrill Services won the Technology Implementation of the Year award in the private sector at the FM Awards 2019.
Due to increased particiaption in this category it was decided that a winner would be picked from the public and private sector for the Technology Implementation of the Year.
G. Gopala Krishnan, operations director, Emrill said: “Everybody is concentrating on CAFM systems, which mostly focuses on hard services. We thought we wanted to be different and future-ready; we know that sub-services are a major part, which everyone is neglecting. We thought why don’t we do something about that? That’s what clicked for us.”
Krishnan also added that technology is still evolving in the FM sector and “there are still a lot of things to do”.
Shyam Prasad, SFM at Emrill elaborated on the technological change implemented at Emrill.
He said: “Firstly we empowered our housekeeping staff and provided them with the requisite technology to deliver what the customers are expecting. Earlier it was manual but we brought in a mobile app, which most of our personnel are used to working with from a UI perspective. We brought in technology and merged it with FM requirements of housekeeping services which with until date was probably a neglected segment.”
Emrill’s Efficiency Enhancing App focuses on housekeeping staff efficiency which is largest segment of staff with huge potential for efficiency and productivity improvement.
The application uses GPS in horizontal community and beacons in vertical buildings and every task and activity is time stamped and geo-fenced, which enables analysis by the team to improve resource utilisation.
The supervisory staff receives live update on each staff progress.
The highly commended award for Technology Implementation of the Year (Private Sector) went to ServeU. The judges applauded the highly commended company for its “proactive use of WhatsApp business”.