Emrill, a UAE-based facilities management services provider, has reported an increase in revenue growth of 18.3% in 2022.
The growth is due to the company’s focus on retaining existing contracts and securing new ones through operational strategies and a commitment to service excellence. Emrill has reported an increase of 41.6% in retained contracts for 2022 and has provided total facilities management services across 205 contracts.
Emrill has renewed 153 contracts in sectors such as residential, commercial, logistics, retail, healthcare, aviation, hospitality, and education. The company has also won 52 new contracts across various sectors. Emrill’s top three performing sectors in contracts retained and won were residential, commercial, and logistics.
The company has developed innovative platforms such as Techsphere and applications like the Effy App to deliver its services more efficiently. Emrill’s CEO, Stuart Harrison, attributes the company’s success in revenue growth, retaining contracts, and securing new contracts to its dedication to providing service excellence in the FM landscape.
“2022 was a fantastic year for Emrill. Not only did we celebrate 20 years of operations in the UAE, but we also strengthened our capabilities to continuously assess each and every client’s needs and deliver our total facilities management services to retain their support and trust in our operations.
Creating and nurturing value partnerships with our customers continues to be one of our priorities and it is rewarding to see a significant increase in our number of retained contracts compared to 2021. Double-digit revenue growth and increasing our retained contracts by 41.6 per cent in 2022 is a testament to our team and their commitment to exceeding our clients’ expectations.”
The company’s CFO, Sam Emery, said that their ability to provide innovative solutions is key for client retention and winning new contracts. Emery concluded that the company is confident that 2023 will be another rewarding year for long-term client partnerships, both existing and new.
“We pride ourselves on understanding the evolving FM landscape and developing innovative strategies and solutions to further build on our service delivery. Emrill fosters a culture of innovation, embracing technology and continuous improvement. Witnessing how our new applications have strengthened our offering and getting such positive feedback from our clients has inspired us to continue focusing on bringing new technology that enhances the customer experience to the market in 2023.”
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