2025 has been an important year for soft FM, driven by greater use of technology, higher client expectations and the continued need to deliver safe, reliable and high-quality services. At Emrill, these developments have shaped how we plan, train and support our teams across our soft services portfolio.
Automation has become a major contributor to operational improvement and has strengthened consistency across daily and periodic cleaning tasks. Our digital FM solution, Techsphere, has recorded more than 2 million tasks, providing clearer visibility of performance and supporting faster, more informed decision-making.
While client expectations around transparency, speed and service quality continue to increase, the soft FM industry is also navigating recruitment and retention challenges in specific geographies. This makes strong training and people development even more critical to maintaining consistent service delivery. Emrill delivered more than 560,000 learning hours in 2025 to ensure our teams have the skills, confidence and support needed to exceed these expectations.
Sustainability continues to influence how soft FM services evolve. We are focused on reducing environmental impact, improving resource use and introducing greener cleaning practices. We are also seeing strong growth in hospitality, hotel and clinical facilities, where specialised soft services directly support guest and patient experience.
Refinements in procurement have also supported more consistent and efficient operations.
These insights will guide how Emrill continues to deliver smart, sustainable and people-focused soft FM solutions in the year ahead.
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