I would like to sincerely thank our clients and partners for the trust, collaboration and confidence you continue to place in Emrill.
In a period of continued change across the built environment, your partnership has enabled us to move forward with clarity and purpose. Together, we have remained focused on what matters most: safe operations, reliable service delivery and solutions that support the long-term performance of your assets and communities.
In 2025, Emrill delivered total facilities management services across more than 251 active contracts, supporting residential, commercial, hospitality, aviation, education and master community environments. Across a number of managed residential communities, strong resident satisfaction of 97.7% and occupancy levels of up to 98% were achieved.
Through Emrill Energy, we delivered 14% verified energy savings via AI-enabled HVAC retrofits. Sustainability remains a clear priority for our clients, and Emrill continues to respond with practical, measurable solutions. Across our wider operations, environmental initiatives achieved a reduction of 640 tonnes of CO_, savings of 2.25 million litres of water, and the collection of 22,772 kilograms of waste, supporting responsible operations and long-term value.
Safety remains fundamental to everything we do. It is not simply a performance metric, but a shared responsibility and a core value across our organisation. In 2025, our teams achieved 27.69 million safe manhours and completed 53,360 safety training engagements, supported by ongoing initiatives such as Road to Zero, Safety Roundtable, Predict & Prevent and Frontline Heroes.
Technology continues to play an important role in how we support your operations. Through Techsphere, our integrated digital facilities management solution, we enhanced operational visibility and coordination across more than 400 sites, enabling more connected teams and responsive service delivery. Artificial intelligence is now embedded across our operations, supporting maintenance planning, predictive analytics, customer engagement and service optimisation. The launch of our AI-enabled omnichannel customer engagement platform has further strengthened communication and service accessibility across multiple channels.
Our people play a critical role in delivering this performance. With a workforce representing over 40 nationalities, Emrill brings together diverse expertise, technical capability and local insight. Through our Centre of Excellence, we delivered more than 9,600 learning sessions, reaching over 213,000 learners and offering 43 CPD-accredited courses. Alongside this, we rebranded our Accommodation and Transport Department as Employee Experience and Support Services, reflecting our broader focus on supporting our teams. Our employee Net Promoter Score in 2025 was +44, demonstrating the strength of our ongoing commitment to employee wellbeing and happiness.
Emrill remains focused on these strategic priorities: health and safety people development, innovation, technology and sustainability. By combining experienced teams with intelligent systems, we will continue to support our clients with solutions that are resilient, forward-looking and commercially sound.
Thank you once again for your continued partnership and trust.