Award-winning UAE-based facilities management service provider Emrill has successfully launched its next-generation customer engagement platform, powered by Genesys Cloud CX, in partnership with implementation specialist CS Infocomm. The new platform is now live following a four-month transformation programme to migrate Emrill’s legacy contact centre to a modern, AI-enabled cloud-based solution. The move to Genesys was

UAE-based integrated facilities management provider, Emrill, has rebranded its former Accommodation and Transport Department as Employee Experience and Support Services, introducing a refreshed identity reflecting the organisation’s growth and its commitment to enhancing the wellbeing and experience of its 12,000-strong workforce. The launch of Employee Experience and Support Services represents a significant step in Emrill’s

UAE-based integrated facilities management provider, Emrill, has announced the promotion of Thomas Friswell to support services director and member of the executive leadership team. In his new role, Friswell will lead key business divisions, including Emrill Interiors and Heights, and oversee transport, accommodation, continuous improvement, business development and Emrill’s Centre of Excellence. He will focus

Emrill, a leading UAE-based total facilities management provider, has reported a significant increase in residential occupancy across its managed vertical leased communities, highlighting the effectiveness of its integrated service model and ongoing commitment to enhancing the quality of living environments. Between 2022 and April 2025, multiple residential communities supported by Emrill’s facilities management services achieved