Emrill’s Helpdesk provides a solid support to our clients. The Helpdesk can be contacted 24 hours a day, 365 days a year enabling our clients to contact us or access information whenever they need to.
Our Helpdesk utilises Concept Evolution as the Computer Aided Facilities Management (CAFM) platform. Concept Evolution provides many benefits such as real time data on the status of all requests, provides follow up prompts, web access and real time performance enabling efficient management and processing of requests.
Emrill’s award winning innovative technology extends our services by providing a unique online portal where customers can purchase packages, raise requests, track and get instant updates on their requests anywhere in the world at anytime.
Emrill can provide complete technological infrastructure including the routing of the client’s telephone number to be answered as if by the client themselves through to reporting software.
Emrill has a fully staffed 24 hour Helpdesk ready to dispatch services that are required immediately, easily tailored to client needs with cost effective solutions.
All incoming communications (phone, fax, email & online portal requests) from clients are managed from the start to finish. The following are key capabilities of the Helpdesk: