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Latest News

Emrill picks up honours in technology implementation category

Emrill Services won the Technology Implementation of the Year award in the private sector at the FM Awards 2019.     Due to increased particiaption in this category it was decided that a winner would be picked from the public and private sector for the Technology Implementation of the Year.   G. Gopala Krishnan, operations […]

Face to Face: Stuart Harrison and Sam Emery, Emrill Services

Having taken over as the CEO of Emrill in March 2019, Stuart Harrison along with newly promoted CFO Sam Emery outline the firm’s strategy moving forward.   There is an air of change at Emrill. Firstly the FM company has moved its head offices to Al Quoz fitted out with a theatre that’s fit for […]

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Helpdesk




Helpdesk

 

Emrill’s Helpdesk provides a solid support to our clients. The Helpdesk can be contacted 24 hours a day, 365 days a year enabling our clients to contact us or access information whenever they need to.

 

Our Helpdesk utilises Concept Evolution as the Computer Aided Facilities Management (CAFM) platform. Concept Evolution provides many benefits such as real time data on the status of all requests, provides follow up prompts, web access and real time performance enabling efficient management and processing of requests.


Emrill’s award winning innovative technology extends our services by providing a unique online portal where customers can purchase packages, raise requests, track and get instant updates on their requests anywhere in the world at anytime.

Emrill can provide complete technological infrastructure including the routing of the client’s telephone number to be answered as if by the client themselves through to reporting software.

 

Emrill has a fully staffed 24 hour Helpdesk ready to dispatch services that are required immediately, easily tailored to client needs with cost effective solutions.

 

HELPDESK FUNCTIONS

 

All incoming communications (phone, fax, email & online portal requests) from clients are managed from the start to finish. The following are key capabilities of the Helpdesk: 
 

  • Logging & Monitoring
  • Unique Reference Numbers
  • Online Portal Monitoring
  • Statistical Data
  • Prioritisation
  • Accurate Maintenance Budget
  • Asset Management & Fault Reports
  • Detailed Reporting

 

HELPDESK BENEFITS

 

  • Effectively managing preventative maintenance calendars ensuring SLA agreements and KPIs are met
  • Planned and preventative maintenance schedule tailored for critical assets to establish pre-determined response in case of failure for reactive works 
  • Reports and Data Analysis are provided to enable critical business decision making
  • Utilisation of FSI with years of experience as a standard for all Clients with reports that capture vital information
  • Real Time Peformance Monitoring of KPIs and SLA leading to proactive and reactive performance
  • Call performance with detailed call volume and analysis
  • Enabling of Electronic Transaction through Online Portal Management
  • Financial Performance Reports with planned versus spend actual expenditure