Emrill, like Bee’ah, has moved a step up in the FMME Power List 2018 on the back of another strong year in the UAE FM sector. In 2018 Emrill won the ‘Overall FM Company of the Year’ for a third time running and its fifth overall.
Growth has continued to stay the same as in the years gone by, in and around the 10% mark, while staff numbers are inching closer towards the 8,000-employee mark. The year-on-year increase in staff numbers has been the slowest as compared to the last six years.
This, however, doesn’t reflect in slowing down of Emrill’s work winning as the integrated FM company has managed to maintain a high retention rate while getting new clients on board.
The firm has also increased its presence across Emaar Properties, and will provide general FM services and security services across several sites. While Emrill will also be seen across any Emaar Communities providing IFM and energy performance contracts.
Overall Emrill’s client base continues to be dominated by the residential sector which is reflected in its relationship with a number of owners’ associations – Kingfiled OA, Asteco and Place Strata Management.
Internally, Emrill has worked across different layers within its organisation to implement a digital transformation. It has employed cloud computing web-based applications such as SharePoint for all back-office processes and systems. The company has also conducted trials with a number of robotic housekeeping machines. IoT remote sensors connected to the BMS have been deployed at many Emrill sites.
To aid the firm’s learning and development programmes (L&D) a range of digital learning methods are being employed, including the introduction of an ePOD online training system recently.
Alex Davies, MD, Emrill sheds light on the challenges and opportunities: “The biggest challenge is price sensitive market conditions and we need to carefully balance quality with creating cost savings and efficiencies. Further important challenges include the need for Emrill to maintain its industry leading position in the areas of staff training and upskilling, international benchmarking, employee welfare, and high-quality service delivery.”