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Emrill’s Call Centre operates 24/7, 365 days a year serving both corporate customers and homeowners/residents and handles in excess of 15,000 calls a month.
Equipped with the most sophisticated Avaya telephone software, calls from specific clients can be identified and answered personally thereby providing a tailored and personalised service.
Complimenting our advanced telephony system is our Call Logging software, FSI Concept 500, which provides real time data on the status of all requests, provides follow up prompts and measures the time from initial call to job closure against agreed service levels.
Emrill can provide the complete technological infrastructure including the routing of the clients own telephone number to be answered as if by the client themselves through to reporting software and any actions required by the client.
As we have an existing facility which is fully staffed 24 hours a day our service is available immediately, can easily be tailored to client needs and is an extremely cost effective solution.
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