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An important aspect of the People Strategy is the development of our people through effective and on-going training. All new recruits undergo a formal Induction Program tailored to their particular role. This includes information regarding Health & Safety, HR policies, Emrill, staff welfare and information regarding the specific location they will be working and the standards that will be expected.
Technical skills training continues throughout the year either in formal classroom setting or, through Tool Box Talks on a regular basis. Skills are updated and honed to improve individual expertise be it for a HVAC Technician, a Concierge or a Call Centre Operative.
The “Supervisor Skills Program” is designed to provide basic management skills for Supervisors. The course is designed to develop the general competence of Supervisors in the core skills required for successful supervision and management. The training style is highly practical with emphasis on methods and techniques that can be applied immediately on return to the workplace.
The “Introduction to Management” is for newly promoted line managers. This challenging and stimulating course gives new line managers direction and understanding as they move into a people management role. Delegates are introduced to a range of topics including the changes needed such as prioritising workload, managing time, managing people including motivation, delegation and communication skills.
“Building on our Success” is a bespoke Emrill leadership program for the Top 50 people. It involves a two day workshop which takes place every six months and was launched in January 2009. The workshop is centred both on the customer and on leadership. At the inaugural workshop, senior managers from Emaar, Al Futtaim Real Estate and Deutsche Bank gave presentations to the course delegates setting the scene for what is expected by the customer and how Emrill shapes up to that expectation. Throughout the year, delegates from the program are expected to take part in short term initiatives such as cost saving, customer service enhancement, sustainability and Health & Safety.
Health & Safety training takes place throughout the business. This includes both IOSH and NEBOSH formal courses, Confined Space training, Working at Heights training, COSSH seminars, to name but a few. The training is mandatory for a particular service or job role and the results are regularly reviewed by the Health & Safety Steering Committee chaired by the Managing Director, Geoff Shewry. The success of the Health & Safety training can be demonstrated by the fact that Emrill surpassed 10 million hours Accident Free from July 2008 to April 2009 when no RIDDORs occurred.
Finally, all our people undergo a Customer Services culture program throughout their career at Emrill. This includes formal training, regular updates at the monthly Team Talks, newsletters, Tool Box Talks, a recognition scheme and the subject of monthly 1-2-1’s for all managers and supervisors.
In summary, we believe our People Strategy is both ground breaking and market leading in the UAE FM market. Furthermore, we believe it will result in improved customer service delivery to the benefit of our customers.
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