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Latest News

DOUBLING IN BICSc CERTIFIED TRAINER NUMBERS AT EMRILL

Emrill is further emphasising the importance of adhering to internationally recognised cleaning standards by doubling the number of BICSc certified trainers at its Centre of Excellence in Dubai. This month, the new batch of BICSc certified trainers receive their certifications raising the number of trainers to eight which will enable Emrill to provide an increased […]

fmME Awards 2017 Winners honoured in Dubai

The winners of the fmME Awards 2017 were revealed during gala ceremony held at the Waldorf Astoria Palm Jumeirah hotel in Dubai on 16 May, 2017.   Prizes were up for grabs across 15 categories, and with two awards each, BK Gulf, Emrill Services, Grako, and Macro International were among the evening’s biggest winners.   Emrill […]

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Our Expertise




 

Health & Safety

Emrill strongly believes in delivering a high quality service to its clients with a Safety First culture that does not jeopardise the safety of employees and the community we operate in. Strict Health and Safety policies, procedures, systems and regular audits ensure that our employees service facilities safely.

 

Health and Safety is embedded in the culture of Emrill and its employees. Organisation wide policies are implemented and consistently promoted to empower and engage employees in the improvement of HSE at all levels. Bonus programmes and employee incentive schemes for Health and Safety are also built into the Personal Development goals for each employee.

 

Emrill has maintained an impeccable safety record with daily targets to achieve ‘zero’ accidents and a record of 16.54 million man hours without lost time incident (LTI).

 

Emrill are accredited:

 

ISO
9001:2008

Quality Management
System
OHSAS
18001:2007

Occupational Health &
Safety Management
Systems
ISO
14001:2004

Environmental
Management System

 

 

 

Operational Excellence

We believe in delivering nothing less than the Emrill standard to all our clients across all sectors including residential, corporate and retail. Our operational delivery and practices adhere to worldwide standards and best practices with ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 accreditation.

 

We provide an integrated facilities management service to our clients that benefit from maximised efficiencies and cost effective delivery with a single point of contact. Our integrated service provides convenience and ease to clients with a single point of contact, invoice, delivery model and all services managed through one supplier. An integrated service offering allows us to streamline operational delivery, reduce back office and cut costs for the benefit of the client.

 

Our commitment to self deliver services allows us great control over the quality of service delivery, flexibility and the ability to maximize efficiencies to reduce costs.

 

We self-deliver virtually all our hard and soft FM services coordinated through one of the most sophisticated customer service centers in the UAE. This means no added financial burden through networks of sub-contractors, or margin-on-margin overheads.

 

Emrill will appoint a team with knowledge and familiarity of your sector – people who understand the market drivers and business needs. Working with the Emrill’s team of highly qualified and experienced individuals enables us to find the exact mix of services to meet your specific needs.

 

Our journey with our clients is one of constant improvement that is focused on service delivery excellence and innovation that can deliver intelligent savings for our customers.

 

At the heart of Emrill’s service delivery is a set of key performance tools designed to help drive a strong and consistent performance. These performance tools include our unique real time performance management system, contract management plans sand contract review meetings.

 

Real-Time
Performance
Management System
 
Emrill has developed an innovative “Real-Time” Performance Management System called E-Manage.
E-Manage gives our clients, key suppliers and operational teams 24/7 real time performance reporting. The dashboard can be used to interrogate key issues and identify pockets of best practice that can be shared across other Emrill sites.
Contract Review
Meeting (CRM)
 
Effective Contract Management Review meetings are vital to Emrill achieving its contract objectives and boosting operational performance. The main purpose for CRM is driving performance, improvement and control at contract level across all of our contracts.
To embed Emrill and the clients business-wide objectives into a standard contract review process.
Contract Management Plan (CMP)
 
Emrill Contract Management Plan captures the following:
  • Local Operating Requirements
  • Delivery Methodology & Procedures
  • Performance Metrics with Reports & Dashboards
  • Corrective Action Plans ensuring lessons are learned
Emrill’s CMP embraces the latest management system approaches and models such as the European Foundation for Quality Management Business Excellence Model, OHAS 18001 etc.
The CMP is our tool to ensure contract requirements are clearly understood and communicated, delivered effectively and to ensure that all applicable processes and procedures are reviewed as part of a programme of continuous improvement.
 

 

 

Centre of Excellence
emrill-centre-excellence
The Centre of Excellence ensures that Emrill staff provide a consistent quality of service and drive innovation with standard operating procedures, web-based knowledge sharing and training and development programmes.
The Centre of Excellence has several key components in place to support continuous improvement and provide our customers with world class services which including Leadership, Annual Planning, Safe Operating Procedures, Driving Best Practice, Benchmarking and Productivity, Training and various Awareness Programmes.
The Centre for Excellence provides training and development for three primary areas within facilities management, which include Housekeeping, Security and Technical Services. Each division is headed and led by a recognised industry expert which allows our clients to benefit from industry best practice, new trends in facilities management and innovative ways of cultivating environments for strong and efficient performance.
Through its Centre of Excellence approach, Emrill are able to showcase their range of services and continuously drive the development of staff and services to produce cost effectiveness, productivity and customer satisfaction.
 

 

Sustainability
At Emrill through the utilisation of our Sustainability Leadership Plan, we ensure that sustainable practices are applied to all areas of the business making it part of the everyday norm. Several positive results have been achieved including reduced Carbon Emissions, Waste Generation and responsible disposal of source materials to protect the environment and the effective contributions to the communities we work in has resulted in improved prospects of our people and increased demand for sustainable solutions.
 
co2 environment sustainability

Carbon Emissions

 
Our services help customers work towards carbon neutrality, so together we become the lowest carbon producers in our respective sectors.

Environmental Impact

 

Emrill strives to work with clients and suppliers to lead the way in reducing waste, managing our use of water, raw materials, and protecting biodiversity wherever we operate.

Sustainable Communities


Emrill’s initiatives to create employment opportunities, coupled with our understanding of the needs of our communities ensure a significant and positive contribution everywhere we work.

people lead-the-way building-success

People


We maximise the prospects of our people by offering opportunities for continual learning and development and create safe and healthy environments to work.

Lead the Way


We are recognised as industry leaders and the service provider of choice providing innovative and sustainable solutions for customers.

Building a Successful Business

Through our sector leadership and role in creating a more sustainable economy, we aim to increase shareholder value.