Emrill, the leading Facilities Management Company in the UAE today launched mplus+, an innovative home maintenance service designed simplistically to provide home owners and tenants with convenience and complete peace of mind.
Already certified ISO 9001-2008, mplus+ is backed by the award-winning Emrill which is acknowledged as one of the finest FM Company’s in the country today. The service is unique and ground breaking in its approach involving cutting edge online technology allowing customers the flexibility to order a service that fits their requirements, track orders, pay, manage their accounts and communicate with customer service teams entirely online.
“After conducting an extensive survey, we identified the need to offer enhanced services to customers that provide them with value and ease. Customers are comfortable with a provider that not only maintains the community in which they reside, but also believes in providing benchmarked home maintenance services to protect the value of their home,” Mr Ben Churchill said.
“mplus+ has been created on the premise of providing the utmost convenience to a customer who can reach us 24X7 through our customer service centre, online portal and social media networks. This allows our customers the flexibility to contact us on the move from any location absolutely anywhere in the world.” said Ben Churchill, Managing Director.
mplus+ offers value and tailored packages to home owners and residents with preventative maintenance, home improvements and pest control including fixing electrical, plumbing, air conditioning and mechanical problems. For further convenience mplus+ now offers even car washing and maid services.
“We presently have a customer base of over 22,000 that has grown over the years thanks to our skilled staff that have extensive experience operating in the UAE. For the first time, a customer can avail of the easy to use service designed to meet their needs at their convenience,” he added.
The HomeSure Cover, HomeSure Extra and HomeSure Essential, offered by mplus+ are affordable, starting for as little as 59 dirhams a month, and are tailored to meet the practical needs of customers in the UAE. The services are currently being offered in Abu Dhabi and Dubai through 400 experienced and dedicated home maintenance personnel and will soon be extended to the other emirates as well.
Emrill holds a vast portfolio of clients including corporate, residential, community, retail, and hospitality clients across all the UAE. The FM company has been audited and certified ISO 9001: 2008 for Quality Management Systems, ISO 14001:2004 for Environmental Management Systems and OHSAS 18001:2007 for Occupational Health and Safety Management Systems. Emrill utilises innovative technologies and Computer Aided Facilities Management systems to efficiently self-deliver services.
OVER 400 PERSONNEL
ON AVERAGE 550 CUSTOMER CALLS A DAY
ACTIVE IN 15 COMMUNITIES
REACHING 59,000 RESIDENTIAL PROPERTIES
AND A POPULATION OF 150,000
22,000 customer base